Zental Odontología
According to our open methodology, this clinic scored 60.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #6 of 12 ranked clinics · Last checked: 25 September 2026
60.2/100
Positions by Rating Profile
- Overall Transparency & Trust#660.2/100
- Best for Expats#363/100
- Best for Dental Implants#656.7/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#245.6/100
- Best English-speaking Clinics#367.2/100
- Best for Families / Children#268.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No anesthesia/sedation info found on official site
Summary
Aesthetic-focused dental studio with two Monterrey locations (Sertoma and Cumbres) led by Dr. Roberto Alvidrez, offering smile design, veneers, implants, orthodontics, prosthetics and pediatric dentistry. Markets a bilingual team to local and international patients. Prices not published.
Strengths
- Reputation & Reviews: 19.5 of 20 points.
- Communication & Service: 8.5 of 10 points.
Weaknesses
- Price Transparency: 2 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; x-ray / imaging price listed)
- AI & Search Visibility: 1.5 of 8 verifiable points (missing: mentioned for: best dentist Monterrey; mentioned for: English speaking dentist Monterrey; mentioned for: dental implants Monterrey; mentioned for: emergency dentist Monterrey; mentioned for: Monterrey dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
15 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✗ | Dentist names listed [s1] | 0/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos Google listing photo shows the clinic's own backlit reception sign [zental-odontologia-deepen-10] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✗ | English website version [s1] | 0/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
2 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published [s1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✓ | Consultation price listed Corrected: implant consultation is individually priced and bookable on the clinic's own booking page [zental-odontologia-deepen-4] | 2/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
19.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-25 [zental-odontologia-refresh] | 6/6 |
| ◐ | Google review volume [zental-odontologia-refresh] | 2.5/3 |
| ✓ | Review recency Newest Google review is dated 2026-07-09 (listing read 2026-09-26). [zental-odontologia-gbp-2026-09-26] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies visible on multiple reviews including critical ones [zental-odontologia-deepen-11] | 2/2 |
| ✓ | No recurring complaints 1-2 star share is about 1% of 305 reviews and the readable low reviews have no shared theme [zental-odontologia-deepen] | 2/2 |
| ✓ | No suspicious review patterns Not literally 100% 5-star, dates spread over years, accounts have history [zental-odontologia-deepen-12] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✓ | TripAdvisor presence [s1] | 0.5/0.5 |
| ✓ | Other review platforms Its dentist Dr. Roberto Carlos Alvidrez Chapa has a Doctoralia profile for Zental Odontología at Sertoma 205 (114 patient reviews, 5/5, checked 2026-10-01). [zental-odontologia-platforms] | 0.5/0.5 |
Medical Infrastructure
9.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery Listed as a category on the clinic's Google Business Profile [zental-odontologia-deepen-13] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✗ | Emergency care Complete services list (16-page site) has no emergency/same-day item [zental-odontologia-deepen-2] | 0/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
8.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Dedicated online booking page with individually bookable, priced consultation services [zental-odontologia-deepen-3] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Google listing shows Saturday hours and weekday closing at 20:00 [zental-odontologia-deepen-14] | 1.5/1.5 |
AI & Search Visibility
1.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Monterrey", "English speaking dentist Monterrey", "dental implants Monterrey", "emergency dentist Monterrey", "Monterrey dental clinic for expats".
| ✗ | Mentioned for: best dentist Monterrey Not present in the top web results for "best dentist Monterrey" on 2026-09-25. [zental-odontologia-deepen-5] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Monterrey Not present in the top web results for "English speaking dentist Monterrey" on 2026-09-25. [zental-odontologia-deepen-6] | 0/1 |
| ✗ | Mentioned for: dental implants Monterrey Not present in the top web results for "dental implants Monterrey" on 2026-09-25. [zental-odontologia-deepen-7] | 0/1 |
| ✗ | Mentioned for: emergency dentist Monterrey Not present in the top web results for "emergency dentist Monterrey" on 2026-09-25. [zental-odontologia-deepen-8] | 0/1 |
| ✗ | Mentioned for: Monterrey dental clinic for expats Not present in the top web results for "Monterrey dental clinic for expats" on 2026-09-25. [zental-odontologia-deepen-9] | 0/1 |
| ✗ | Structured data on website Site's JSON-LD is limited to WebSite/ImageObject, no business entity [s1] | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Roberto Carlos Alvidrez Chapa [s1] | Smile Design, Aesthetic Dentistry | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.zental.mx |
|---|---|
| Phone | +52 81 1631 9812 |
| +52 81 1744 4446 | |
| https://www.facebook.com/zentalmx/ | |
| Google Maps | Map listing |
| Address | Sertoma 205-A, Col. Sertoma, 64718 Monterrey, Nuevo León |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.zental.mx | JSON-LD across 17 pages read includes only @type WebSite and ImageObject, no Dentist/LocalBusiness/Organization entity | 2026-09-25 |
| s2 | https://smilejet.app/clinic/zental-odontologia-sertoma-clinica-dent… | Google rating ~4.9-5.0 cited | 2026-07-14 |
| zental-odontologia-refresh | https://www.google.com/maps/place/Zental+Odontolog%C3%ADa+-+Sertoma… | most recent review visible dated about 8 months ago; owner posted a photo update 4 days ago | 2026-08-25 |
| zental-odontologia-deepen | https://www.google.com/maps?cid=14900973154801592983&hl=en | Histogram 1★3/2★0/3★0/4★1/5★301 of 305; the lowest reviews describe an unrelated WhatsApp mix-up with a doctor's name the clinic denies having, and two near-empty 1-star ratings | 2026-09-25 |
| zental-odontologia-deepen-2 | https://www.zental.mx/servicios | Full service list: Diseño de Sonrisa, Implantes Dentales, Odontopediatría, Ortodoncia, Prótesis Dental - no emergency/same-day item; none of the 16 pages mention urgencia | 2026-09-25 |
| zental-odontologia-deepen-3 | https://www.zental.mx/book-online | Site has a dedicated "book-online" page listing separately bookable consultations (implants, prosthetics, smile design, pediatric, orthodontics), each with its own price | 2026-09-25 |
| zental-odontologia-deepen-4 | https://www.zental.mx/service-page/consulta-para-implantes-dentales | Booking page price field: "800 pesos mexicanos" / "$800" for "Consulta para implantes dentales" | 2026-09-25 |
| zental-odontologia-deepen-5 | search:best dentist Monterrey | Web search on 2026-09-25: results 1–9 were yelp.com, en.dentalclinicmty.com (x2), medicaltourismco.com, dentaldepartures.com, medicaltourismex.com (x2), dentalmexico.com, dentavacation.com; the clinic's site and name were not among them. | 2026-09-25 |
| zental-odontologia-deepen-6 | search:English speaking dentist Monterrey | Web search on 2026-09-25: results 1–9 were getglobalcare.com, dentistamty.com, flyhospital.com, medicaltourismco.com (x2), dentavacation.com (x2), dentaldepartures.com (x2); the clinic's site and name were not among them. | 2026-09-25 |
| zental-odontologia-deepen-7 | search:dental implants Monterrey | Web search on 2026-09-25: results 1–9 were us-uk.bookimed.com, dentalimplantsmonterrey.com, dentavacation.com, medicaltourismex.com (x2), montereybayoralsurgery.com, en.wikipedia.org (x3); the clinic's site and name were not among them. | 2026-09-25 |
| zental-odontologia-deepen-8 | search:emergency dentist Monterrey | Web search on 2026-09-25: results 1–9 were dentalumex.com, yelp.com, doctoralia.com.mx, mydentistinmonterrey.com, allorthodontic.com, zurit.com.mx, en.dentalclinicmty.com, dentalmexico.com, medicaltourismex.com; the clinic's site and name were not among them. | 2026-09-25 |
| zental-odontologia-deepen-9 | search:Monterrey dental clinic for expats | Web search on 2026-09-25: results 1–9 were whatclinic.com, us-uk.bookimed.com, getglobalcare.com, dentistamty.com, en.dentalclinicmty.com, dentavacation.com, medicaltourismco.com, placidway.com, dentaldepartures.com; the clinic's site and name were not among them. | 2026-09-25 |
| zental-odontologia-deepen-10 | https://www.google.com/maps?cid=14900973154801592983&hl=en | Listing photo: interior reception desk with a backlit 'Zental' logo sign on marble-effect wall | 2026-09-25 |
| zental-odontologia-deepen-11 | https://www.google.com/maps?cid=14900973154801592983&hl=en | Owner reply dated 2025-08-05 to a 1-star review: "Hola Daniela, lamentamos mucho leer tu comentario..."; further dated replies on several other reviews | 2026-09-25 |
| zental-odontologia-deepen-12 | https://www.google.com/maps?cid=14900973154801592983&hl=en | Reviews dated 2018 through 2026; a Local Guide with 15 prior reviews appears alongside newer accounts | 2026-09-25 |
| zental-odontologia-deepen-13 | https://www.google.com/maps?cid=14900973154801592983&hl=en | Google category "Cirujano oral y maxilofacial" among the listing's categories; site does not contradict | 2026-09-25 |
| zental-odontologia-deepen-14 | https://www.google.com/maps?cid=14900973154801592983&hl=en | Google Business Profile: Mon-Fri 10:00-20:00, Saturday 10:00-15:00 | 2026-09-25 |
| zental-odontologia-gbp-2026-09-26 | https://www.google.com/maps?cid=14900973154801592983&hl=en | Google listing read on 2026-09-26: rating 5 from 305 reviews; star histogram 1★ 3 / 2★ 0 / 3★ 0 / 4★ 1 / 5★ 301; newest review dated 2026-07-09; 3 of the 5 newest reviews carry an owner reply, latest dated 2026-07-02. | 2026-09-26 |
| zental-odontologia-platforms | https://www.doctoralia.com.mx/perfil/roberto-carlos-alvidrez-chapa | Doctoralia profile of Dr. Roberto Carlos Alvidrez Chapa, read 2026-10-01: works at Zental Odontología, practice at Sertoma 205, Sertoma, Monterrey 64718 (the clinic's address); 114 patient reviews, rating 5/5 | 2026-10-01 |
Change History
| Date | Change |
|---|---|
| 2026-09-29 | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-07-09). |
| 2026-09-25 | Search visibility checked on 2026-09-25 for the five pending Monterrey queries: not present for "best dentist Monterrey", "English speaking dentist Monterrey", "dental implants Monterrey", "emergency dentist Monterrey", "Monterrey dental clinic for expats". |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's website (17 pages, including the online booking system) and its Google listing across three review sortings. Recorded: a genuine reception photo, owner replies to reviews, no recurring complaint theme, oral/maxillofacial surgery via its Google category, evening weekday hours, and a bookable, priced consultation. Corrected: the consultation price is in fact published (previously marked unpublished). No structured business data (schema.org) was found on the site. On-site X-ray/CBCT equipment remains unconfirmed (the site does not describe equipment). |
| 2026-08-25 | License verification 2026-08-25 against CLUES and RNP: both unreachable/non-functional today. No clinic or doctor license found or ruled false for Dr. Roberto Carlos Alvidrez Chapa; recorded null. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, name, address, phone, and open status (Sertoma branch, matching stored address); Google rating unchanged at 5.0, review count now 305 (previously unset). Captured Maps URL/geo coordinates (none previously on file). |
A question or a correction?
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